A hotel with a spectacular view surrounded by the nature of Arima
Below are answers to some of the most frequently asked questions from our customers.
Yugetsu Sanso is a traditional Japanese inn with a traditional sukiya-style building, full of charm. Korokan is a modern building style inn. Meals are served buffet-style at Yugetsu Sanso, making it popular with families and young couples. Korokan offers kaiseki cuisine in-room dining for both dinner and breakfast, which is rare these days, and is popular mainly with senior guests. The two buildings are connected, so you can enjoy bathing in the hot springs just within the buildings.
All rooms and the entire building are non-smoking.
If you wish to smoke, please use the smoking area within the building.
I will take this as a request.
Please note that we cannot guarantee this.
At Yugetsu Sanso, there are stairs from the lobby to the guest room building, and because it is a traditional sukiya-style building, there is no elevator within the guest room building.
If you are dining at the buffet, please note that the restaurant "Tsuki no Za" is located on the second floor, so you will inevitably need to use stairs to get there.
*If you would like a high chair, please feel free to let us know.
If you have difficulty using stairs, we would appreciate it if you could make a reservation at Korokan, which is a building with an elevator.
Beds are available only in the "Kyokusui-tei" rooms.
Yes, we do have a limited number of them, so we would appreciate it if you could let us know in advance.
The private cypress bath is barrier-free, allowing wheelchair users to enter right up to the bathtub. (Reservations are required on a first-come, first-served basis. 40 minutes is 2,200 yen.)
Yes, we do have a limited number of them, so we would appreciate it if you could let us know in advance.
Japanese-style room with 6 tatami mats "Kagetsu"This room is available for single occupancy.
*Please note that this room does not have a view.
We accept reservations between 9:00 and 18:00.
For accommodation inquiries and reservations: 0570-050366
Reservations can be made 5 to 6 months in advance. Please note that prices and plans are subject to change at any time.
We sincerely apologize to all dog lovers, but we ask that you refrain from bringing your dog into the hotel. There are several pet hotels located about 20 minutes by car from the hotel. We would appreciate your use of these hotels. (Guide dogs excluded)
Pet shop "Inu no Ie"
Step Garden Fujiwaradai Building A, 2nd floor, 1-4 Fujiwaradai-cho, Kita-ku, Kobe, Hyogo Prefecture
営業時間:AM11:00~PM7:00
https://dognoie.com/store/view/3c1a15aa-0759-4e14-b4cb-5d251154e278/
Sakatani Animal Hospital Pet Hotel
1-8-25 Arino-Nakamachi, Kita-ku, Kobe City, Hyogo Prefecture
Business hours: 9:00 AM - 6:00 PM, open every day
Reservation required. Parking available. Pet hotel managed by a veterinary hospital.
https://sakatani-ah.com/
[For children under 12 years old eating adult meals]
70% of the adult rate... Meals and bedding (yukata and futon) are provided.
[For children under 12 years old ordering children's meals]
50% of the adult rate... Meals and bedding (yukata and futon) are provided.
[Yugetsu Sanso]
A separate facility usage fee of 5,500 yen will be charged. ... For children aged 3 to 5 who do not require meals or bedding (yukata, futons),
*Children under 2 years old are free of charge (meals and bedding are not provided)
*If the meal is a buffet, children under 2 years old are welcome to help themselves.
[If the meal is a buffet]
Meal equivalent to adult meals: 1 main dish (bamboo steamed dish or sashimi) + buffet
Children's meals … Buffet only
[If the meal is kaiseki cuisine]
Meal equivalent to adult meals: Kaiseki cuisine for adults (approximately 12 dishes) minus 2-3 dishes such as an aperitif and hassun.
Children's meal: Children's lunch-style bento box (hamburger steak, crab cream croquette, fried shrimp, Kobe beef kuwayaki, sashimi, chawanmushi, etc.)
Our meals are primarily served buffet style.
While we don't have a dedicated children's menu, we offer a variety of dishes that children can enjoy.
Yes, if you would like to do so, please feel free to ask a member of staff nearby.
Children under 7 years old are welcome to use the public baths, regardless of gender. Baby cribs are available in the women's large public baths "Kame no Yu" at Yugetsu Sanso and "Ginpa no Yu" at Korokan. We also have private baths available for your family to enjoy a relaxing soak. (Click here for frequently asked questions about private baths.)
Guests staying at the hotel: A separate bathing tax of 150 yen will be charged for adults and 150 yen for children (7-12 years old).
Day-trippers: A separate bathing tax of 75 yen for adults and 75 yen for children (ages 7-12) will be charged.
Please refer to the table below for cancellation fees.
*Please scroll sideways to check.
| Cancellation fee | Starting from the day before your stay, | The day before your stay | No contact or no-show on the day | ||||
| 30-15 days ago | 14-9 days ago | Until 8 days prior, | 7-3 days ago | Until 2 days prior, | |||
| Number of applicants 1 to 14 people |
Free | Free | Free | 30 % | 50 % | 50 % | 100 % |
| Number of applicants 15 to 30 people |
Free | Free | Free | 30 % | 50 % | 50 % | 100 % |
| Number of applicants 31 to 100 people |
Free | 10 % | 10 % | 30 % | 50 % | 50 % | 100 % |
| Number of applicants 101 name ~ |
10 % | 15 % | 15 % | 30 % | 50 % | 50 % | 100 % |
* Each accommodation plan may have a different cancellation policy. Please check the plan details page for details.
*This indicates the cancellation fee rate applied to the basic accommodation fee (including service charges, excluding taxes).
*In the case of consecutive nights, the first night will be used as the basis.
Check-in: 15:00-19:00
Check-out time: 10:00 (Yuzukitei: 11:00 / Rooms with open-air baths: 12:00)
*This may be set separately for each accommodation plan.
For more details, please check the plan details page.
Yes, you can. You will be guided to your room after 15:00 PM, but until then please feel free to relax in the lobby or enjoy a stroll around the area.
Generally, you can park your car from 12:00 (Yugetsu Sanso). *This depends on the congestion on the day, so please contact us if you wish to park your car.
Both are possible.
[About credit card payment]
We accept various credit cards.
(VISA, Mastercard, JCB, American Express, Diner's Club, UnionPay, UC, DC, NICOS, debit cards, etc.)
*Please note that payment can only be made in one lump sum.
[Regarding electronic money payments]
You can use "PayPay", "iD", "Alipay", and "AUPAY".
Please contact us regarding other electronic payment methods.
Yes, it is possible. Please transfer the money to the account below.
Kinki Industrial Credit Union Kobe Branch Regular Savings Account No. 3048149 TKB (Ka
*When making a bank transfer, please be sure to let us know in advance by email or phone the date of your stay, the name of the person making the transfer, the account holder's name, the amount, and the date of the transfer.
Gift cards with "NICE GIFT" or "NICE STAY" written on them are accepted.
Yes, it is possible. If you wish to do so, please let our staff know in advance.
Yes, we do. If you call us when you arrive at the nearest station, Arima Onsen Station, or Arima Onsen Bus Stop, we will pick you up in a minibus at any time.
For guests staying at Yugetsu Sanso: (078-904-1737)
*We accept pick-up and drop-off requests at any time between 8:00 and 19:00. Please note that we may not be able to accommodate requests outside of these times depending on the situation on the day.
*We will pick you up in about 5 to 10 minutes. Please note that it may take a little longer to pick you up during busy times.
It is about a 10 to 15 minute walk.
Yes, we can store your luggage for free for our guests.
Our hotel has approximately 40 parking spaces (we generally accept one car per room).
Parking is available without reservation.
Please refer toAccess pageIf you are using a car navigation system, please enter the following phone number when coming.
For visitors to Korokan: 078-903-2255
For guests visiting Yugetsu Sanso: 078-904-0366
If you take the train, you will need to change trains a few times, but the journey time is stable at around 40 minutes and the fare is cheap.
Buses are very convenient as there are no transfers, but arrival times may vary depending on road conditions. Bus fares are also several hundred yen more expensive than trains. There are three bus companies that operate between Sannomiya and Arima Onsen: Hankyu Bus, Shinki Bus, and JR Bus. For details on timetables and other details, please contact the respective bus companies.
Also, on our websiteAccess pagePlease also take a look at this.
You will need to travel from the airport to Osaka or Sannomiya.
[From Kobe Airport] Approximately 18 minutes from Port Liner "Kobe Airport" station to "Sannomiya" station
[Kansai International Airport] Approximately 40 minutes to 1 hour 20 minutes by train or bus to Osaka or Sannomiya
[Osaka (Itami) Airport] Approximately 40 minutes by train or bus to Osaka
Korokan
First floor large baths "Kinpa no Yu" and "Ginpa no Yu"
Private baths on the second floor: "Cave Bath," "Hinoki Bath," and "Wine Bath" (additional charge applies)
Yugetsu Sanso
Large public baths on the first floor: "Tsuru no Yu" and "Kame no Yu"
Open-air hot spring baths with free-flowing natural spring water: "Afuku no Yu" and "Tamahoko no Yu"
There are a total of nine hot springs, and you can enjoy bathing in them within the hotel.
Yukata (Japanese-style robes), loungewear, and the following amenities are available in the entrance lobby of Yugetsu Sanso.
Toothbrush, hairbrush, razor, shower cap, cotton (with cotton swabs and hair ties)
Bath towels and body towels are provided in the guest rooms. If you require additional towels, please inquire at the front desk.
The opening hours of each bath are as follows:
Please note that morning cleaning times vary for each bath.
[KouRyokan] 1st floor large bath "Kinpa no Yu" and "Ginpa no Yu": 6:00-8:00 / 9:00-24:00
[Yugetsu Sanso] Large public baths on the first floor: "Tsuru no Yu" and "Kame no Yu": 6:00 AM - 9:00 AM / 15:00 AM - 12:00 AM
[Open-air baths with natural hot spring water] "Afuku no Yu" and "Tamahoko no Yu": 6:00 AM - 9:00 AM / 3:00 PM - 12:00 AM (Saturdays, Sundays, and holidays: 12:00 PM -)
We are sorry, but the bath in your room is not a hot spring.
Only the "VIP Room - Kyokusui-tei" has an open-air bath in the room, which is a radon spring.
There have been no cases where the hot spring ingredients have had any effect on the bodies of pregnant women.
However, if your doctor has given you any instructions regarding bathing, please be sure to follow them.
The waters of Arima Onsen are known as "fertility waters" and are good for gynecological diseases and sensitivity to cold.
*The floor in the bath area is more slippery than a bathroom at home, so please be careful.
An additional 4,400 yen (tax included) will be charged per use (40 minutes).
Our private baths are available on a first-come, first-served basis, so we recommend making your reservation early.
Reservations can be made by phone or email.
You can choose a time between [3:30 PM, 4:30 PM, 5:30 PM, 6:30 PM, 7:30 PM, 8:30 PM, 9:30 PM, and 10:30 PM]. There are three types available: [Cave, Cypress, and Wine].
We are sorry, but our private baths are not open-air baths. Only the cave bath is a semi-open-air bath, where you can enjoy the refreshing air.
No problem. The wine bath uses alcohol-free bath additives. Please enjoy the mellow aroma together with your children.
Our meals are primarily served buffet style. Please note that we cannot accommodate individual ingredient changes for buffet dishes. Therefore, please check the allergy information for each dish before making your selection.
Please note that for the main dishes served in a half-buffet style, we can accommodate changes to the ingredients to the extent possible if you contact us in advance. (Depending on the accommodation plan you choose, a main dish may not be included.)
*Regarding allergy considerations
At our restaurant, we use the same kitchen and cooking equipment for all dishes. Therefore, there is a possibility of trace amounts of allergens being present. Please understand that we cannot offer a completely allergy-free menu.
Yes, it is possible. Please inform our staff when making your reservation.
If you dine at the buffet restaurant "Tsuki no Za" or the Kappo restaurant "Yumiharizuki", we will reserve the same seat for you. If you dine in your room, your meal will be served in your room (or the banquet hall).
*For parties of 8 or more, meals will be served in the banquet hall.
[Dinner - Buffet]
17:30 PM - 21:00 PM (Last entry: 19:30 PM)
[Dinner served in your room (VIP room and Kyokusui-tei only)]
For Kaiseki cuisine: 17:30pm - 19:30pm
*As this is a kaiseki course meal, it will take approximately two hours.
[Breakfast]
7 when 30 worth ~ 9 when 00 minutes
*Depending on the situation on the day.
We do not use any preservatives or additives in our food. Therefore, from the standpoint of food hygiene, we are unable to provide food for take-out. Thank you for your understanding.
*If you wish, we can provide you with pre-purchased snacks upon departure.
A separate carry-on fee will be charged. Please contact us for details.
We do not use any preservatives or additives in our food. Therefore, from the standpoint of food hygiene, we ask that you refrain from taking food home. Thank you for your understanding.
We sincerely apologize, but we do not accept guests who wish to use the facility solely for bathing.
It is possible to use it as a set with a meal or just for the meal.
The Yugetsu Sanso buffet restaurant "Tsuki no Za" is currently not offering lunch for day visitors.
Yes. Please refer to " this page " and consult with our staff.
It is possible.
Zip code:651-1401
318 Arimacho, Kita-ku, Kobe City, Hyogo Prefecture
Please drop them off at the front desk of Korokan (or Yugetsu Sanso).
In that case, please specify the [date of stay] and [reservation name].
Please also let us know the expected arrival date and number of items in your package.