Privacy Policy

LANGUAGE

A hotel with a spectacular view surrounded by the nature of Arima

About privacy policy

Arima Onsen Ryokan Gekkoen requests that customers provide information such as their name, address, and telephone number in order to carry out services at their request. All employees of the inn, including the representative and manager, will strictly comply with laws and regulations regarding the protection of personal information, and will strive to protect personal information.

1. Collection and use of personal information

Our hotel requests customers to provide personal information in the following cases:

(1) When making reservations, applications or inquiries about accommodations, banquets, etc., facilities within Gekkoen, Korokan and Yugetsu Sanso, and various services by telephone or other means.
(2) When selling products
(3) When requesting various materials
(4) When responding to various surveys
(5) Other cases where provision of personal information is required
(In this case, we will notify the individual in advance of the purpose of use.)

2. Purpose of use of personal information

The personal information provided by customers will be used for the following purposes:

(1) Confirmation of reservations, applications, and inquiries
(2) Contact from Gekkoen, Korokan, and Yugetsu Sanso to customers
(3) Replying to customer inquiries
(4) Sending and providing information to customers who request it
(5) Identifying the services provided by Gekkoen, Korokan, and Yugetsusanso (including outsourced work incidental to the performance of our business)
(6) When requested or agreed to by the customer

XNUMX. Provision of personal information to third parties

Your personal information will not be provided to any third parties except as follows:

(1) When we have received your consent
(2) When required by law
(3) When outsourcing work necessary for the maintenance and management of computer systems

4. Safety management of personal information

(1) To ensure the safety of personal information, we take reasonable safety management measures to prevent unauthorized access, loss, destruction, falsification, leakage, etc.
(2) We will provide appropriate education to our employees to improve their knowledge and awareness, and if we outsource the handling of personal information, we will provide necessary and appropriate supervision.

5. Contact point for personal information

For inquiries regarding our hotel's handling of personal information, please contact us at the following address.

651 Arimacho, Kita-ku, Kobe, Hyogo Prefecture 1401-318
[telephone number]
Korokan TEL:078-903-2255 / Yugetsu Sanso TEL:078-904-0366