Notation based on the Act on Specified Commercial Transactions

For overnight stays

Merchant

Arima Onsen Ryokan Gekkoen

Representative Director

Shigeki Mitani

Address

651 Arimacho, Kita-ku, Kobe, Hyogo Prefecture 1401-318
[Koborokan] TEL: 0570-052255
[Yugetsu Sanso] TEL: 0570-050366

Delivery time (reservation completion)

After making a reservation on the website, when you receive the "Reservation Completion Email".

cancellation charge

Please refer to the table below for cancellation fees.

Number of applicants: 1 to 30

period Cancellation fee
30-15 days ago Free
14-8 days ago Free
7-3 days ago 30%
From 2 days before the day before your stay 50%
No notice or no-show on the day 100%

Number of applicants: 31 to 100

period Cancellation fee
30-15 days ago Free
14-8 days ago 10%
7-3 days ago 30%
From 2 days before the day before your stay 50%
No notice or no-show on the day 100%

Number of applicants: 101 or more

period Cancellation fee
30-15 days ago 10%
14-8 days ago 15%
7-3 days ago 30%
From 2 days before the day before your stay 50%
No notice or no-show on the day 100%

*A separate cancellation policy may be set for each accommodation plan.
 For more details, please check the plan details page.
*This indicates the cancellation fee rate applied to the basic accommodation fee (including service charges, excluding taxes).
*In the case of consecutive nights, the first night will be used as the basis.